Waste Management

Adopted the 3R approach of Reduce, Reuse, and Recycle to minimize the digital detritus generated while delivering uninterrupted services to our customers.

FY 23 Performance

• 3,478 tonnes of waste disposed off to authorized recyclers and vendors.

Targets

• Attain 100% landfill diversion rate in the next five years
• Enhance waste categorization, reporting, and maintaining 100% waste-related regulatory compliances

Water Efficiency

Incorporating sound water management practices through efficient use of STPs to recycle water and monitor water footprint to enable DC to become Zero Liquid Discharge DCs

FY 23 Performance

• Hyperscaler campus in Mumbai III has been designed for Zero discharge.

Targets

• To become ‘Water Neutral’ by attaining 100% wastewater recycling in its hyperscale DCs.
• Track and improve Water Use Efficiency (WUE) in hyperscale DCs through technological interventions.

Diversity and Inclusion

FY 23 Performance

• 2X increase in female employees as compared to last fiscal
• 1.5X increase in representation of women in management workforce as compared to last fiscal
• Improved its socio-economic diversity by providing opportunities for economically disadvantaged backgrounds

Targets

• Creating a culture of inclusion by top-down ownership, aligning with the group level culture of 'Airtel for All'.
• Aim to increase gender diversity in our workforce by 2x in next three years with base year as FY 2022-23

Employee Health and Well-being

Working towards becoming an industry leader by achieving exemplary Employee Health and Well-being practices across our operations and construction sites, including worker welfare.

FY 23 Performance

• Zero Total Recordable Incident Rate and Worst Potential Severity rate
• All core DCs are ISO 45001:2018 (OHSMS) certified
• 1,555,758 safe man hours recorded for projects

Targets

• Maintain zero TRIR and fatality for projects and operational DCs
• Mandatory safety induction and hazard specific training for all concerned employee
• Incorporate digitization to minimise operational oversights and enhance EHS performance

Corporate Citizenship and Community Development

FY 23 Performance

• 43 million CSR spend for FY 2022-23
• Collaborated with Plaksha University through Bharti foundation for promoting higher education opportunities for economically disadvantaged students

Targets

• Make socially and environmentally conscious investments for impacting communities where it operates
• Partnership to support skills development and job training programmes for marginal communities where it operates

Corporate Governance and Business Ethics

FY 23 Performance

• ~22% gender diversity in the Board
• ~78% Independent and Non-Executive Director
• Established a robust ESG governance structure with a diverse leadership team dedicated for upholding high standards
• All management review meetings initiated with safety performance evaluation

Targets

• Augment diversity in the Boardroom
• Operate with fair, transparent and ethical governance practices
• Incorporating ESG into the corporate governance framework

Enhancing Customer Experience and Satisfaction

FY 23 Performance

• Digital platform for customer engagement - Airtel Thanks Business (ATB).
• Monthly and quarterly review meeting, periodic satisfaction surveys and close looping of feedbacks to assess the overall health and experience with the customers

Targets

• Attaining optimum customer loyalty and win over customer trust. Ensure high customer satisfaction levels.
• Conduct third-party surveys to acquire unbiased candid ratings.

Regulatory Compliance

FY 23 Performance

• 100% stakeholders attained annual certification on the Code of Business Conduct
• Zero complaints regarding conflict of interests

Targets

• Maintain compliance to annual certification on the Code of Conduct
• Maintain cent percent compliance with all the applicable laws and legislations in the area sit operates.